FAQ

PRODUCTS

 

  • Do you offer any sizes and shapes other than those listed on the website?

Yes. Please email us for a custom quote. We handle just about any size and quantity you may need.

 

  • What size is the font on the sign?

The size of the text will depend on your font and size choices. The printed sign will be exactly proportional to your design proof. For example, if your sign is 6" high and your lettering occupies about 2/3 of the height, then your lettering is about 4" tall.

 

  • May I choose the type of material my design is printed on?

We currently offer banners, corrugated plastic, magnetic signs, A-Frames, PVC, Foamcore, Aluminum, and Polystyrene for sale on our Website. However, we offer may other types of materials. Please email us for a custom quote. We will be adding new products to our Website regularly.

 

  • What colors do you have available?

All signs and banners are digitally printed, so color choices are only limited by your imagination.

 

  • Will the printed product look exactly like the design proof displayed on my monitor?

Due to different monitor calibrations, some printed colors may not always match the colors displayed on your computer monitor.

 

  • If I have a double-sided sign, how do I modify the sign so that the arrows are pointing in the same direction?

We do it for you. Double-sided signs with arrows will automatically adjust so that the arrows point people in the same direction when viewed from either side.

 

  • Does my sign order come with wire stakes?

Wire stakes need to be added to your order and are not automatically included in the order.

 

PLACING AN ORDER

 

  • How do I know that you received my order, and how do I obtain a receipt?

Once you have submitted your order, an order confirmation containing your final order total, link to shipment status, billing, design proof, contact and shipment information will be emailed to you.

 

  • What if I didn't receive my order confirmation?

If you haven't received your order confirmation email, please check your junk email folder or spam filter.

 

  • May I make a correction to my order after it has been submitted?

Since most orders are transmitted to our production staff immediately upon submission, it is generally impossible to make corrections or changes to the design submitted for printing. If you have just placed your order, and want to check if changing it is possible, please contact customer service immediately via email Sales@TheSignSource.net or phone 704-948-9119.

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  • What is your cancellation policy?

You can find our cancellation policy in our Terms of Sale.

 

CUSTOMIZING YOUR SIGN

 

  • What kind of file or image can I upload?

Please click the “Artwork Specs” button at the top of the page to find out what file types are acceptable and all information related to size, resolution,

 

Shipment / Delivery

 

  • What is your turnaround time?

Usual production time is 2 - 3 days plus time for shipping.

 

  • Is there any way to put a rush on my order?

You can place a rush on your order by expediting it. Please send us an email with your specific request.

 

  • My product contains a defect or is damaged, what can be done?

If the product is damaged and / or contains manufacturing defects when you receive your order, please contact customer support via 1-888-226-7027.

 

Billing and Account Information

 

  • May I use a credit card with someone else's name?

For security purposes, the billing address entered on the site must match the address on file for the credit or debit card used.

 

  • What types of payment do you accept?

We accept Visa, MasterCard and Amex.

 

  • What is your refund policy?

For our refund policy, please see our Terms of Sale.

  • Do you offer any discounts?

We run specials every month.

  • How do you determine pricing for sign orders?

Prices are based off the size and quantity of signs.